Other Initiatives


Ottawa Integrated Local Labour Market Planning (OILLMP) and many local boards across Ontario have partnered with Workforce Planning Hamilton and the Accessibility Directorate of Ontario, Ministry of Community and Social Services to help spread the word on the new AODA Customer Service Standard that came into effect for private sector employers on January 1, 2012.

The documents provided here have been designed to simplify the language of the legislation to tell employers in straightforward terms what they need to do to comply.

The package includes information for employers, and for service providers to share with employers:

  • Toolkit – what businesses need to do to comply (can be printed and distributed or posted on your website)
  • FAQs – help in responding to questions
  • 7 tips – things we’ve learned raising awareness on the standards

Please visit Ontario.ca\accessON  for additional information and materials on making Ontario accessible.

For more help, you can call:

Accessibility for Ontarians with Disabilities Act (AODA)
Contact Centre Service Ontario

Toll-free: 1-866-515-2025     Fax: 416-325-3407

TTY: 416-325-3408 / Toll-free 1-800-268-7095


Title: Out of the Box Toolkit
Date: July 2012


Title: FAQs
Date: July 2012


Title: 7 Tips to Remember
Date: July 2012